Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Tim Proctor
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Tim Proctor
Identified

Impact has been traced back to a failed update, we're currently working to restore a previous state.

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Tim Proctor
Investigating

We're currently investigating an issue that is affecting the availability of many of our customer's websites and email services. The issue was first detected at 3:39pm BST and service has been intermittent since then. We are actively working to to restore services ASAP.

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Rob Sinton
Began at:

Affected components
  • Customer Websites
    • SSN Hotel
  • Email
    • SSN Hotel